Frequently Asked Questions

We source a wide range of products across different categories. If you already know what you need, send us the product details, photos, specifications, drawings, or an existing supplier reference.

If you're not sure where to start, tell us what you're trying to accomplish and we'll help determine the best sourcing approach.

No. You can send us a product name, photograph, drawing, specification sheet, sample, website link, or even a general description of what you're looking for.

The more information you can provide, the more accurately we can match your requirements.

We work with suppliers across our global sourcing network. Depending on the product, specifications, quantity, pricing requirements, and timeline, we evaluate sourcing options in the regions that make the most sense for your project.

We look at the specific requirements of your product and identify suppliers that can meet them. We consider factors such as:

• Product specifications
• Materials and construction
• Customization capabilities
• Production capacity
• Minimum order quantities
• Pricing
• Lead times
• Quality requirements
• Packaging requirements
• Certifications or compliance requirements

We then compare available options to help identify the best fit for your needs.

Yes. Customization is an important part of what we do. Depending on the product, we can help source solutions involving custom dimensions, materials, colors, finishes, components, packaging, labeling, branding, and other specifications.

Yes. If you have links, technical drawings, specifications, samples, or product documentation, we can use those materials to help identify suppliers capable of producing the product.

That's okay. A physical sample, photograph, or existing product can often provide a useful starting point. We'll work with you to understand the important specifications and determine what information is needed to move forward.

Yes. We seek quotes from suppliers that fit your requirements and compare pricing, specifications, quantities, and other relevant factors.

Our goal is to help you understand your available sourcing options rather than simply providing a single supplier quote.

Pricing can depend on many factors, including:

• Product specifications
• Materials
• Order quantity
• Customization
• Tooling
• Packaging
• Shipping requirements
• Production location
• Lead time

Once we understand your requirements, we can work with suppliers to develop a more accurate quotation.

MOQ depends on the product and supplier.

Some products may be available in relatively small quantities, while custom products or specially manufactured items may require larger production runs. We'll identify the applicable MOQ as part of the sourcing process.

Yes. When samples are available or appropriate for the product, we can coordinate the sampling process so you can evaluate the product before moving forward with production.

Yes. We work with suppliers to establish and communicate your specifications and quality expectations. Depending on the project and supplier location, we can also coordinate inspection and quality-control services before products are shipped.

Turnaround depends on the product, specifications, quantity, and supplier availability. Once we understand your requirements, we'll provide an estimated sourcing timeline.

We'll provide estimated production and shipping timelines based on your order and destination, then help coordinate shipping, warehouse storage, delivery addresses, and other logistics requirements to get your products where they need to go.

Yes, we offer complete DDP (Delivered Duty Paid) shipping solutions, managing all ocean/air freight, import tariffs, customs documentation, and ground logistics directly to your door.

Yes. When needed, LLH Supply can store products at our warehouse for a small holding fee. This can be a convenient option if you aren't ready to receive the full order immediately or need products shipped in smaller quantities over time.

We understand that product specifications, designs, pricing, and supplier information can be commercially sensitive. We treat this information as confidential and limit access to the parties necessary to complete your order.

No. We do not disclose our sourcing information or supplier details to other customers or third parties unless necessary to fulfill your order or otherwise agreed upon. We believe protecting sourcing information helps minimize unnecessary competition in the market.